Returns & Exchanges
At Skater HQ, we want to ensure you are stoked with your new gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to help you get back on wheels as quickly as possible.
Check Eligibility
Ensure your items are in brand new, resellable condition with all original tags and packaging intact within 30 days of purchase.
Complete Return Form
Download and fill out our online Return Authorization form, specifying whether you would like an exchange, store credit, or a refund.
Pack and Ship
Securely package your gear and send it to our HQ warehouse using a trackable shipping service to ensure safe delivery.
Processing and Refund
Once our technicians inspect the gear, we will process your exchange or refund within 3-5 business days and notify you via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing